0k77 Privacy Policy
At 0k77, your personal data belongs to you. This Privacy Policy explains in plain, transparent terms exactly what information we collect when you use the 0k77 platform, how we use it, who we share it with, how long we keep it, and what rights you hold over your own data. We are committed to handling your information responsibly and in compliance with internationally recognised data protection principles.
Section 1
Information We Collect
0k77 collects personal data through several distinct channels. The categories below describe exactly what we collect, the source of each data type, and the primary reason for its collection.
Registration Data
When you create a 0k77 account, we collect your full legal name, date of birth, residential address, mobile phone number, and email address. This data is required to establish and maintain your account and to verify your identity and age eligibility.
Financial & Transaction Data
We collect records of all deposits, withdrawals, bet placements, and game transactions associated with your account. This includes the payment method used (bKash, Nagad, Rocket, bank transfer), transaction amounts in BDT, timestamps, and transaction reference numbers.
Verification Documents
To comply with our Know Your Customer (KYC) obligations, we may collect copies of your Bangladesh National ID card (NID), passport, driving licence, and proof of address (utility bills, bank statements). These documents are collected solely for identity and age verification purposes.
Technical & Device Data
We automatically collect technical information when you access 0k77, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.
Behavioural & Usage Data
We collect data about how you interact with the 0k77 platform — pages visited, games played, time spent per session, betting patterns, feature usage, and in-platform navigation paths. This data helps us improve platform performance and personalise your experience.
Support & Communication Data
When you contact 0k77 customer support, we retain records of all communications — including live chat transcripts, email correspondence, and support ticket content. This data is used to resolve your query and to improve support quality over time.
1.1 Data We Do Not Collect
0k77 does not collect full payment card numbers, CVV codes, or banking PINs directly. Financial transactions processed via bKash, Nagad, Rocket, and other payment partners are handled by those providers under their own security infrastructure. 0k77 receives only a transaction confirmation reference and the associated BDT amount — we do not store raw payment credentials.
1.2 Data from Minors
0k77 does not knowingly collect personal data from persons under the age of 18. Our platform is strictly an 18+ service. If we become aware that personal data has been collected from a person under the minimum age, we will delete that data promptly and close the associated account. 18+
1.3 Voluntary Data
Some data is provided voluntarily — for example, information you include in a support message, a survey response, or a responsible gaming self-assessment form. Where data is provided voluntarily, we use it solely for the stated purpose at the time of collection.
| Data Category | Examples | Collection Method | Required / Optional |
|---|---|---|---|
| Registration Data | Name, DOB, email, phone, address | Account registration form | Required |
| KYC Documents | NID, passport, proof of address | Document upload during verification | Required for withdrawals |
| Financial Data | Deposit/withdrawal records, BDT amounts | Automated — platform transactions | Required |
| Technical Data | IP address, device type, browser | Automated — platform access logs | Required (automated) |
| Usage Data | Games played, pages visited, session length | Automated — analytics | Required (automated) |
| Support Data | Chat transcripts, email content | Provided by you during support contact | Optional |
Section 2
How We Use Your Information
0k77 processes your personal data only where a legitimate purpose exists. The table below maps each data category to its specific processing purpose and the legal basis under which we rely on that processing.
2.1 Account Management
We use your registration data to create and maintain your 0k77 account, authenticate your identity at login, process password resets, and communicate essential account notifications such as deposit confirmations, withdrawal approvals, and security alerts. This processing is necessary for the performance of our contract with you as a registered player.
2.2 Identity Verification & Regulatory Compliance
We use KYC documents and registration data to verify your identity, confirm your age eligibility (18+), and satisfy our compliance obligations under applicable anti-money laundering (AML) and fraud prevention frameworks. Without this processing, we cannot lawfully permit you to deposit, withdraw, or access real-money gaming features on the 0k77 platform.
2.3 Payment Processing
Transaction data is used to process your deposits and withdrawals accurately, to reconcile your account balance, to investigate disputed transactions, and to comply with financial record-keeping requirements. We share relevant transaction references with payment partners (bKash, Nagad, Rocket, bank partners) solely as needed to complete your requested transaction.
2.4 Platform Security & Fraud Prevention
Technical and behavioural data is used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct. Where our automated systems flag an account for suspicious activity, a human review will be conducted before any account action is taken. This processing is necessary for our legitimate interest in maintaining a safe and fair platform for all users.
2.5 Personalisation & Platform Improvement
Usage and behavioural data is used to understand how players interact with 0k77, to identify features that are underperforming, and to improve the overall platform experience. In some cases, this data may be used to personalise the content or game recommendations shown to your account. You may opt out of personalisation-based processing by contacting support at [email protected].
2.6 Responsible Gaming Monitoring
0k77 uses behavioural and transaction data to monitor for indicators of problem gambling — such as significantly increased bet frequency, large deposit spikes, or extended unbroken play sessions. Where such indicators are identified, our responsible gaming team may contact you to offer support tools including deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in the legitimate interest of player welfare.
2.7 Marketing & Promotional Communications
Where you have provided explicit consent during registration or at a later point, we may use your contact details (email address or mobile number) to send you promotional offers, bonus notifications, and platform news relevant to your interests as a 0k77 player. You may withdraw consent and unsubscribe from marketing communications at any time by contacting support. Withdrawal of marketing consent does not affect your ability to use any other feature of the 0k77 platform.
Section 3
Data Sharing & Third Parties
0k77 does not sell your personal data to any third party. We share data only where necessary, only with trusted partners, and only to the minimum extent required to fulfil the stated purpose.
3.1 Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these partners operates under its own privacy and security framework. We do not share your gaming history, betting records, or KYC documents with payment partners.
3.2 Game Providers
0k77 integrates games from third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you launch a game from one of these providers, certain technical data (such as a pseudonymous session identifier and your current account currency) may be transmitted to the relevant game provider to enable the game session. Game providers do not receive your full name, contact details, or payment information.
3.3 KYC & Identity Verification Partners
In some cases, 0k77 uses trusted third-party identity verification services to assist in the processing of KYC documents. These partners are bound by strict data processing agreements and are permitted to use your data solely for the purpose of identity verification on behalf of 0k77. Verification documents are not retained by third-party partners beyond the duration of the verification process.
3.4 Analytics & Technology Partners
We use analytics tools and cloud infrastructure services to operate and improve the 0k77 platform. These partners process aggregated or pseudonymous technical and usage data on our behalf under data processing agreements. They are not permitted to use this data for their own independent purposes.
3.5 Legal & Regulatory Disclosure
0k77 may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by law, court order, or applicable regulation. We may also disclose data where disclosure is necessary to protect the legal rights of 0k77 or to investigate suspected fraud, money laundering, or other criminal activity connected to the use of our platform.
3.6 No Sale of Personal Data
0k77 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This applies to all data categories described in Section 1, including registration data, transaction data, KYC documents, and behavioural data.
Section 5
Data Retention & Storage
0k77 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations.
5.1 Retention Periods
The following general retention periods apply to the data categories described in Section 1:
- Registration & Account Data: Retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy AML and regulatory record-keeping requirements.
- KYC & Verification Documents: Retained for a minimum of 5 years from the date of verification, in line with standard compliance obligations.
- Transaction & Financial Records: Retained for a minimum of 5 years from the date of each transaction for audit and compliance purposes.
- Technical & Device Data (logs): Access and security logs are retained for up to 12 months, after which they are anonymised or deleted.
- Support Communications: Customer support records are retained for 2 years from the date of the last interaction.
- Marketing Consent Records: Records of consent and withdrawal of consent are retained for 3 years from the date of the relevant action.
5.2 Data Storage Location
0k77 stores personal data on secure servers hosted in data centres that maintain industry-standard physical and logical security controls. Where data is processed by third-party service providers, those providers are required to maintain equivalent data security standards under the terms of their data processing agreements with 0k77.
5.3 Data Deletion Requests
Where you request deletion of your personal data (see Section 7 — Your Privacy Rights), 0k77 will delete or anonymise data that is no longer required for the purposes set out in this policy. Data that must be retained to satisfy legal or regulatory obligations will be retained for the minimum required period and will not be used for any other purpose during that retention period.
Section 6
Security Measures
Protecting your personal data from unauthorised access, loss, or disclosure is a core operational priority for 0k77. We implement a layered set of technical and organisational security controls across the platform.
SSL Encryption
All data transmitted between your device and 0k77 servers is protected by 256-bit SSL (Secure Sockets Layer) encryption. Look for the padlock icon in your browser address bar when accessing 0k77.bet.
Firewalls & Intrusion Detection
Our server infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems (IDS). Suspicious network activity is automatically flagged and investigated by our security team.
Two-Factor Authentication
0k77 supports SMS OTP (one-time password) authentication for account logins and withdrawal requests. We strongly recommend enabling this feature in your account settings to add an extra layer of protection.
Access Controls
Access to personal data within 0k77's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to periodic review by our compliance team.
6.1 Breach Response
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 0k77 will notify affected individuals promptly using the contact details registered on their account. Our incident response team maintains documented procedures for identifying, containing, and reporting data breaches in accordance with applicable data protection standards.
6.2 Your Responsibility
While 0k77 takes every reasonable measure to protect your data on our side, you are responsible for maintaining the security of your own device and login credentials. Use a strong, unique password for your 0k77 account, never share your credentials with anyone, and log out of your account when using shared or public devices. If you suspect your account has been compromised, contact us immediately at [email protected].
Section 7
Your Privacy Rights
You have meaningful rights over your personal data held by 0k77. The following rights apply to all registered players on the 0k77 platform. To exercise any of these rights, contact our support team at [email protected].
7.1 Right to Access
You have the right to request a copy of the personal data that 0k77 holds about you. Upon receiving a verified access request, we will provide a summary of your data in a readable format within 30 days. This includes your registration data, transaction history, KYC records, and communication logs relating to your account.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor updates (such as a change of address or phone number), you may be able to make changes directly within your account settings. For corrections to identity-critical data (such as your legal name or date of birth), you will be required to provide supporting documentation.
7.3 Right to Erasure
You have the right to request the deletion of personal data that is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis for processing applies, or where the data has been processed unlawfully. Please note that this right is subject to overriding legal and regulatory retention obligations — specifically, transaction records and KYC documents that must be retained for AML compliance purposes cannot be deleted on request during the mandatory retention period.
7.4 Right to Restrict Processing
You have the right to request that 0k77 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is under dispute, or while an objection to processing is being assessed. During a restriction period, we will continue to store your data but will not actively process it for other purposes.
7.5 Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you provided to 0k77 in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that this data be transmitted directly to another controller where technically feasible.
7.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests — including profiling for responsible gaming monitoring, behavioural analytics, and personalised content. Where you submit a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
7.7 Right to Withdraw Marketing Consent
Where you have previously consented to receive marketing communications from 0k77, you may withdraw that consent at any time by contacting [email protected] with your unsubscribe request. Withdrawal of marketing consent will be actioned within 5 business days. You will continue to receive essential transactional and security communications regardless of your marketing preference.
7.8 How to Submit a Rights Request
To exercise any of the rights described above, submit a written request to [email protected], clearly stating your registered name, account username, the specific right you wish to exercise, and the data or processing activity to which the request relates. We will acknowledge your request within 5 business days and respond in full within 30 days. Where a request is complex or involves a high volume of data, we may extend this period by an additional 30 days, in which case we will notify you accordingly.
Section 8
Policy Updates & Contact
This Privacy Policy is reviewed periodically and updated whenever there are material changes to how 0k77 collects or processes personal data. The most current version is always available at 0k77.bet/privacy-policy.
8.1 How We Notify You of Changes
Where we make material changes to this Privacy Policy — such as introducing a new data processing purpose, adding a new category of third-party data sharing, or changing our retention periods — we will notify registered players via their registered email address at least 14 days before the changes take effect. The effective date displayed at the top of this page will be updated to reflect the date the revised policy comes into force.
8.2 Continued Use as Acceptance
Your continued use of the 0k77 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting support before the effective date of the revision.
8.3 Contact the 0k77 Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 0k77 handles your personal data, please contact our privacy team directly:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: "Privacy Enquiry — [Your Registered Username]"
- Response Time: Within 5 business days for general enquiries; within 30 days for formal rights requests
8.4 Relationship to Other Policies
This Privacy Policy should be read alongside the 0k77 Terms & Conditions and Responsible Gaming Policy, each of which forms part of the complete agreement between you and 0k77. In the event of any inconsistency between this Privacy Policy and another 0k77 policy document on a matter relating specifically to data privacy, this Privacy Policy shall take precedence.
Explore 0k77 With Confidence
Your data is protected every step of the way. Browse our games, read our FAQ, or access your account — all in a safe, secure environment built for Bangladesh players. 18+ only.